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KLIA: Facial Recognition Technology To Replace Boarding Passes

Passengers travelling through Kuala Lumpur International Airport (KLIA) will soon be able to use facial recognition technology in place of a boarding pass.

Malaysia Airports Holdings Bhd (MAHB) group CEO, Datuk Mohd Shukrie said today “The group is rolling out the first phase of the “Single Token Journey” under its Airports 4.0 initiatives, where facial recognition will replace physical travel documents such as airline tickets and boarding passes for faster and safer passenger authentication at the Kuala Lumpur International Airport (KLIA).”

They said the initiative “utilises facial recognition technology to provide passengers with one single-token biometric identification authentication that will take them through the entire airport journey without having to show their boarding passes at all touchpoints from check-in right until the boarding gates.”, said the statement.

The authentication process is expected to take about five seconds for each passenger at every touchpoint thus shortening the airport journey considerably.

“The first phase of the technology roll-out is expected to complete in the first half of 2021 where 50 self-check-in kiosks, 20 check-in counters and 56 e-Gates at security checkpoints and boarding gates at both KUL Terminal 1 and Terminal 2 will be equipped with facial recognition technology,” said the statement, and added that MAHB’s aim is to make the airport “future-ready”, especially when travel picks up again.

“We are making this technology available at the airport because we also need to restore confidence among air travel passengers, and we hope to gain the cooperation of our airline partners to integrate their processes to adapt to this available technology,” said the group CEO.

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